Return Policy

Our “goodwill” policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.

    1. Our “goodwill” refund or exchange policy is offered when a product(s) are returned in a resalable condition with a valid receipt within 28 days of purchase, excluding sale items.
    2. Our “goodwill” policy applies where no statutory right to a refund or exchange of a product under the Consumer Rights Act or otherwise applies. Items must be unused, in a re-saleable condition and returned in or with the original packaging to be eligible for a refund under our “goodwill” policy.
    3. The following items are excluded from our "goodwill" returns policy: Gift cards, beauty products*, earrings, bra accessories*, swimwear*, single use carrier bags, and any products with a seal where the seal is broken. These products can only be returned in accordance with your statutory rights. Some of these items may have their own special conditions which will be provided to you at the time of purchase.

*Please note that these products can only be returned under our “goodwill” policy if you remove the Fyster tag which you have selected product, then that case product will not be returned. so please don't do that.

Our “goodwill” refund policy does not affect your statutory rights under the Regulations or other consumer legislation.

  1. In Store and Website Purchases – Sale Items Policy
    1. Our refund or exchange policy for sale items will be made clear to you at the time of purchase in store (including any special conditions that may apply to the product).
    2. For sale items purchased via our website, if you change your mind within 14 days of receipt, we will be happy to either refund or exchange the item.
  2. Products Lost or Damaged in Transit
    1. We will not be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage.
    2. If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct from your refund any amount attributable to such loss or damage.
  3. Returns to Store Exclusions
    1. Certain products, as notified at the time of purchase, cannot be returned, exchanged or refunded in any of our stores. For any products that are not returnable to a store, please take the parcel to any post office and obtain a receipt as proof of purchase.
    2. Unwanted products must be returned with any hangers, protective coverings, carriers and in or with the original outer packaging supplied originally.
  4. Returns by Post
    1. You can return your online order by post, at your cost unless in accordance with your statutory rights. Please see our Returns and Refunds Policy for more details.
  5. Damaged or Incorrectly Supplied Products
    1. You are responsible for checking all products you ordered are received correctly against your order.
    2. You must note the details of any damage or error in supply on the delivery documentation, upon delivery of your order. If you are unable to view the items upon receiving them, you must inform us within a reasonable period of time.
    3. After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible.
    4. We may offer you a replacement product and any refunds given by us will be made to the payment method used when you placed your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return.
  6. Statutory Rights

You also have statutory rights, in addition to our “goodwill” policy, and to the right to cancel in clause 13, these include that the products you purchase are of satisfactory quality, fit for purpose and match any product descriptions that accompanied sale.

    1. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not fit for purpose or as described and of a satisfactory quality.
    2. Within six months of the date of delivery, but after the initial 30 days you are entitled to a repair or replacement if a product is faulty, or where that is not possible, or the repair/replacement does not resolve the fault, a refund.
    3. After six months, similar rights exist, if you can prove that the fault was present when the product was delivered. Further information about your statutory rights in the INDIA can be obtained by contacting your local authority Trading Standards Department or Citizen’s Advice Bureau.
  1. Gift Cards and E Gift Cards/Voucher Codes

The minimum and maximum activation amounts are as follows:

 

Minimum activation amount

Maximum activation amount

Gift cards purchased online

₹50

₹500

Gift cards purchased in store

₹100

₹1000

 

    1. Gift cards and e-gift cards can be redeemed at Fyster stores and online in the India.
    2. They can be used in conjunction with a transaction to purchase products of a higher value than the amount on the card.
    3. They cannot be exchanged for their cash value, or used to buy another gift card or e-gift card.
    4. Only one gift card, e-gift card, or voucher code can be redeemed in any one transaction.
    5. If any product purchased with a gift card is subsequently exchanged or refunded, any money owing will be returned to the card. (If an e-gift card is used, a credit will be issued to your account).
    6. If you do not spend the entire balance on the gift card the remaining balance will be updated after each transaction. (e-gift cards must be used in a single transaction).
    7. Gift cards and e-gift cards are valid for the period of 12 months.
    8. Any remaining balance will be cancelled on expiry.
    9. Are treated as cash and Fyster will not accept liability for lost, stolen or damaged cards.
    10. Cannot be returned unless they are not of satisfactory quality, which would be in accordance with your statutory rights.
    11. Fyster reserves the right to amend the conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.
    12. You will not be required to return the physical gift card if you cancel the order.
    13. Fyster reserves the right to amend the conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.
  1. Product Descriptions
    1. We try to ensure that prices quoted on the website are correct and that all items have a fair product description.
    2. Orders will only be accepted if the product description and the prices advertised on this website are free of errors.
    3. We try to display our product colors as accurately as possible on the website, however the actual colors you see will depend on your monitor. We cannot guarantee the colors displayed on your monitor accurately reflects the color of the product on delivery.
    4. All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
  2. Legal Compliance
    1. You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your commercial own commercial gain. All images and content on our website are proprietary to Fyster and cannot be used by you. You can find out more information about our Store.
  3. Liability
    1. By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud.
    2. As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill.
    3. Any products we supply to you should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
    4. In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them.
    5. We will not be liable to you if under these terms and conditions, we are prevented or delayed from complying with our obligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond our reasonable control.
    6. You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to products we have supplied.
  4. Complaints
    1. If you have a complaint regarding a store or the customer service you received in store, in the first instance you should raise the complaint during your visit by speaking to a manager who can deal with it appropriately.
    2. If your complaint is about our website, our products, or service we have provided you from our website, or over the telephone please contact our customer services team here.
    3. If we are unable to resolve a complaint with you directly, please use the following Fyster email address when completing the form customerservices@fyster.in
  5. Mobile App Promotion
    1. By downloading the Fyster App at the App store you agree to the terms and conditions of Fyster and the terms contained therein.
    2. The App is only available to orders placed and delivered in the INDIA.
    3. All App INDIA orders qualify for Free Next Day delivery subject to your location and next day delivery being available. The next day delivery cut-off times are displayed on the delivery page. Next Day delivery has to be selected at the checkout.
    4. If you opt in and remain opted in to all marketing communications from Fyster including push notifications, emails, and text messages then your total spend on the App will be rewarded with a ₹10 Gift Card for every ₹250 of net spend on the App at Fyster. Orders placed outside of the App do NOT qualify. Net spend is defined as the total spend after any returns or refunds.
    5. You qualify for the Free ₹10 Gift Card after reaching the ₹250 spend limit, 28 days after the spend has taken place to allow for the returns period. This will be posted out to your billing address unless otherwise advised. The Gift Card can be used online or in-store.
    6. Each subsequent net spend of ₹250 will also qualify for a Gift Card so at ₹500, ₹750 and ₹1000 etc.
    7. If you opt out of marketing communications as defined above then your balance will return to zero until you re- opt back into marketing communications
    8. Fyster reserve the right to cancel this promotion at any time but all Gift Cards issued will be honoured for the standard expiry period as advised on the card.